How to place an order
Choose the product and add it to your shopping cart. You can continue navigating and add more products to your cart. When you have finished, go to your shopping cart page and click the button “Checkout”. After filling in your delivery information and completing the payment you will receive a confirmation e-mail with a review of your order. When I ship your order you will receive another e-mail to let you know and give you the tracking number of your package.
Payment methods
- Visa, MasterCard, American Express, Discover, JCB, Diners Club, SEPA, Sofort, iDeal, Giropay, Alipay y Apple Pay. All payments by these methods will be safely processed by the payment gateway Stripe..
- Paypal
Standard shipping costs
For small products (all, except backpacks):
- Spain: 4.5€
- Europe: 6.40€
- Rest of the world: 6.90€
Standard shipping costs for backpacks:
- Spain: 7€
- Europe: 13.40€
- Rest of the world: 18.65€
Shipping costs will be added to your order total in the shopping cart so that you can see the amount before the checkout.
Shipping is free for orders over 50€. This will be automatically calculated in your shopping cart when the product value is higher than 50€.
Processing times
I will ship your products within 1-3 days after receiving payment. As, in general, my products are small and light, I ship them on a letter by registered mail. I ship large orders on a box. I’ll always give you a tracking number so that you can check where your order is at any time.
This method requires a signature for delivery, so if no one is there to receive the letter, the letter carrier will usually leave a notice saying at which post office you can pick it up. Please check your mailbox regularly.
You can track your order on the Correos España website by entering the tracking number here.
Delivery times
Standard shipping. These are the estimated delivery times counting from the day I ship your package.
- Spain: 1-3 business days
- Europe: 7-10 business days
- USA and Canada: 10-15 business days
- Rest of the world: 3-4 weeks
Unfortunately, I can’t guarantee that these estimated delivery times are kept. I will do my best to shorten the preparation time of your order so that it goes out as soon as possible and I will keep you informed of any incident that occurs in your shipment.
Express shipping. You can see the express shipping options available for your delivery zone in your shopping cart.
Modify or cancel an order
You can cancel an order withing 2 hours after placing it. Send an e-mail to info@caimonkeycrafts.com. After that your order is already in process or being shipped and it will be impossible to cancel it. Likewise, if after placing your order you realize that some of your delivery information or the product details (like size or color) are incorrect, send me an e-mail as soon as possible so that I can modify your order before being shipped.
Cai Monkey Crafts retains the right to cancel any order that is fake or fraudulent.
Returns and exchanges
I accept returns and exchanges within 14 days after receiving the product. For example, if the product is not your size, or you are not pleased with the color, you can exchange it for another one. Or if you prefer to return it, I will refund the value of the product, without the shipping costs. You don’t need to explain why you want to return or exchange it. You simply notify me by e-mail to info@caimonkeycrafts.com and I will tell you how you can return it.
I don’t accept returns or exchanges on products that have already been used, are damaged for incorrect use or past the 14 days deadline. The cost of the product will be refunded once I have received it in perfect condition. The client is responsible for the return and exchange shipping costs.
If the product has arrived defective due to transport I will refund the full amount of the product and shipping costs.
In no case will a refund be given for shipping delays beyond my control. I always ship your order on time within the preparation times established in my store and I do my best to get it to you within the estimated delivery times. But these delivery times are only estimates and unfortunately I cannot guarantee that they will be met by the shipping companies. In case the normal delivery time is exceeded I will open an investigation with the shipping company used (in general, Correos España). With some exceptions, I will resend the product or refund the money only when the reason for the delay or loss of the package is resolved.
Import taxes and customs
Customer is responsible for any additional costs due to customs or taxes. If your delivery address is outside the European Union, you may have to pay some kind of import tax when the package arrives to your country. These costs vary in each country based on the type of product, value, country of origin, weight or dimensions. I would love to be able to tell you more about if you would have to pay and how much, but it’s impossible for me to know the current legislation of every country. I strongly recommend you to get this information before placing your order and you won’t have surprises later.
Products and prices
Product prices in the web site can be modified without previous communication. However, after the confirmation of an order, the price for that order won’t change.
I have made everything possible in order to get the colors look the same in the photos as in real life, but every screen is different and I can’t guarantee that the color you see in your device is exactly the same. For that reason, I try to write intuitive color names so that you have a more precise idea of what the color or stone looks like in reality.
Product availability
Every order is subject to the availability of the products and are subject to returns or exchanges according to the Returns and Exchanges policy on this web site. Generally, if a product is shown as in stock, the product is actually available. However, if due to an inventory error you have purchased a product that is not in stock, I will offer you to send you another product of a similar value or refund.